عرض عادي
Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson and Ron Zemke.
نوع المادة :
نصالناشر:New York : American Management Association, 1995وصف:xv, 143 pages : illustrations ; 23 cmنوع المحتوى:- text
- unmediated
- volume
- 0814478840 (pbk)
- 9780814478844 (pbk)
- HF5415.5 A533 1995
المحتويات:
ملخص:Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.
Introduction: About This Book -- Pt. 1. Pat Answers to Peevish Questions and Provocative Customer Comments -- Pt. 2. Smart Answers to Even Tougher Questions -- Pt. 3. Questions With No Easy Answers -- Pt. 4. Getting Service as Good as You Give: The Amazingly Simple Secret of the Ten-Second Connection -- Pt. 5. Customers Say the Darnedest Things.
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
|---|---|---|---|---|---|---|---|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.5 A533 1995 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010011078379 | ||
|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.5 A533 1995 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010011078377 |
Includes bibliographical references (pages 139-140).
Introduction: About This Book -- Pt. 1. Pat Answers to Peevish Questions and Provocative Customer Comments -- Pt. 2. Smart Answers to Even Tougher Questions -- Pt. 3. Questions With No Easy Answers -- Pt. 4. Getting Service as Good as You Give: The Amazingly Simple Secret of the Ten-Second Connection -- Pt. 5. Customers Say the Darnedest Things.
Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.
