The four stages of highly effective crisis management : how to manage the media in the digital age / Jane Jordan-Meier.

Includes bibliographical references and index.

Media, crisis, and new reporting tools -- What is a crisis? -- Unfolding crisis -- Crisis is triggered -- A crisis stops the show -- Case in point : Virginia Tech -- The role of media in a crisis -- Social, interactive, and everywhere all the time -- Today's news from multiple platforms -- Old media play a role in the social media revolution : social or leave -- Power to the people : the rise of hyperlocal news -- Mainstream media are still a factor -- Social media's role in crisis -- Media ethics? What drives traditional media behavior -- Twitter : is it a fad or the "8 bazillion pound gorilla?" -- Overview -- Background.