From Electronic to Mobile Government : The Development of Digital Public Services / Vincent Homburg.

Intro -- Preface -- Contents -- Introduction -- 1. Mobile Cross-border Government Services for Europe -- 2. The mGov4EU Project -- 3. Outline of the Book -- References -- User and Design Research of Digital Government -- 1. Introduction -- 2. Challenges in User Experience Research of Digital Government Services -- 3. Good Practices and Lessons Learned -- 4. Conclusion -- References -- M-Government Services: A Multi-country Stakeholder Analysis -- 1. Introduction -- 2. Stakeholder Ecosystem -- 2.1. Active Stakeholders -- 2.1.1. ID/Credential/Trust Providers -- 2.1.2. Users -- 2.2. Enabling Stakeholders -- 2.2.1. Developing Stakeholders -- 2.2.2. Framing Stakeholders -- 3. Insights from End Users: Service Providers -- 3.1. Methodology -- 3.2. Sampling, Data Collection, and Analysis -- 3.3. Summary of the Results -- 3.3.1. SDGR -- 3.3.2. Once-Only Principle -- 3.3.3. Cross-border Aspects -- 3.3.4. Mobile and Digital Services -- 3.3.5. eID, eIDAS, and Identity Management -- 3.4. Service Provider Insights and Key Takeaways -- 3.4.1. SDGR/OOP -- 3.4.2. Cross-border Services -- 3.4.3. Mobile and Digital Services -- 3.4.4. eID and eIDAS -- 4. Insights from End Users: Citizens -- 4.1. Perceived Ease of Use -- 4.2. Perceived Reliability -- 4.3. Perceived Security -- 5. Conclusion -- Appendix -- Coding Taxonomy -- References -- Design and Architecture of Mobile Cross-Border Services Building Blocks -- 1. Introduction -- 2. eIDAS-Related Services: Secure Digital Identity and Trust -- 3. Facilitating Access to European Cross-Border Digital Public Services -- 4. mGov4EU Reference Architecture -- 5. Architectural Design of eID Interoperability System -- 6. Architectural Design of Digital Wallet System -- 7. Architectural Design of the SDG Interoperability System -- 8. Architectural Design of eSignature Interoperability System -- 9. Conclusions -- References -- Implementation and System Integration -- 1. Vision and Requirements -- 2. eIDAS Cross-Border Authentication -- 2.1. Cross-Border Authentication Primer -- 2.2. Challenges Going Mobile-First -- 3. A Solution for Mobile-First eIDAS Cross-Border Authentication -- 3.1. App-Based Approach -- 3.1.1. App-to-App Communication -- 3.1.2. Relay Service -- 3.1.3. Country Selection -- 3.2. SDK-Based Approach -- 4. Bridging the Gap Toward the EU Digital Identity Wallet -- 4.1. SIOPv2 to OIDC -- 4.2. Trust in eIDAS App -- 4.3. OIDC Authorization Code in Wallet Scenario -- 5. Interoperable Digital Public Service Evidence Retrieval -- 5.1. Cross-Border Evidence Retrieval: Challenges and Solutions -- 5.2. Resulting User Journey -- 5.3. Employed Technological Elements -- 6. Conclusions -- References -- An i-Voting Pilot in the eIDAS and SDG Context -- 1. Online Voting, Authentication, and Authorization -- 2. eIDAS App Integration for Authentication (and Authorization) -- 2.1. eID Authentication -- 2.2. Wallet Authentication -- 3. SDG Integration for Authorization -- 4. Pilot Events -- 4.1. Pilot Event #1: University of Tartu -- 4.2. Pilot Event #2: University of Stuttgart -- 5. Lessons Learned and Conclusions -- References -- Ethical and Data Protection Considerations in Mobile Government: An EU Perspective -- 1. Fundamental Rights and Data Protection in the EU and in eGovernment -- 1.1. General Background -- 1.2. mGov4EU: At the Intersection of Identification, Once-Only, and Reliable Information Exchanges -- 2. The eIDAS 2 Amendment and the EU Digital Identity Wallet Model: Concept and Key Fundamental Rights Choices -- 2.1. General Concept of the Wallets -- 2.2. Ethical and Data Protection Perspectives in Relation to the Wallets -- 2.3. Reliable Interactions with eGovernment Services and with Third Parties -- 3. An mGov4EU Perspective -- 4. Perspectives for the Future -- References -- Evaluating Digital Government Projects: Emphasizing Process and Relevance Through Transdisciplinary Research -- 1. Introduction -- 2. Mobile Government Evaluation Framework -- 3. Method -- 3.1. Real-World Context -- 3.2. Interdisciplinarity -- 3.3. Beyond Science -- 3.4. Interaction -- 3.5. Integration -- 3.6. Relevance -- 4. Indicators -- 5. Challenges of Transdisciplinary Evaluations -- 6. Applying the Transdisciplinary Evaluation Framework to the mGov4EU Project -- 6.1. mGov4EU Real-World Context -- 6.2. mGov4EU Interdisciplinary Research -- 6.3. mGov4EU Going Beyond Science -- 6.4. mGov4EU Interaction -- 6.5. mGov4EU Integration -- 6.6. mGov4EU Relevance -- 7. Evaluation of Horizon 2020 Evaluation Reports on Pillars of Transdisciplinarity -- 8. Discussion -- References -- Ensuring Security in Development-Oriented Collaborative Research Projects -- 1. Introduction -- 2. Related Work -- 3. Background -- 3.1. Characteristics of Development-Oriented Collaborative Research Projects -- 3.2. Security-Related Challenges in Development-Oriented Collaborative Research Projects -- 3.3. Use Case: H2020 Project mGov4EU -- 4. Integration of Security into Collaborative Research Projects -- 4.1. Step 1: Identification of Domain-Specific Requirements -- 4.2. Step 2: Identification of Project-Specific Requirements -- 4.3. Step 3: Selection of Security-Evaluation and Security-Assurance Techniques -- 4.4. Step 4: Integration of Security-Related Activities into Project Structure -- 4.5. Step 5: Execution of Security-Related Activities -- 5. Evaluation -- 5.1. Step 1: Identification of Domain-Specific Requirements -- 5.2. Step 2: Identification of Project-Specific Requirements -- 5.3. Step 3: Selection of Security-Evaluation and Security-Assurance Techniques -- 5.4. Step 4: Integration of Security-Related Activities into Project Structure -- 5.5. Step 5: Execution of Security-Related Activities -- 6. Conclusions -- References -- Sustainability and Governance of the mGov4EU Project -- 1. Introduction -- 2. Drivers and Barriers of the mGov4EU Project -- 2.1. Impacting Factors -- 2.1.1. Exploring Cross-Border Mobile Government Factors -- 2.1.2. Technological Factors: Navigating Cross-Border Challenges -- 2.1.3. Organisational Factors -- 2.1.4. Institutional Factors -- 2.1.5. Actors -- 2.1.6. Other Factors -- 3. Piloting Impact Assessment -- 3.1. Phase I: Design Phase Evaluation -- 3.2. Phase II: Pilot Execution Evaluation -- 4. Sustainability and Governance -- 4.1. Challenges and Requirements -- 4.2. GOFA Model -- 4.2.1. Principles of Governance: High-Level “Rules” Shaping Organisational Structures and Governance Processes -- 4.2.2. Operational Dimension of GOFA -- 4.2.3. Financial Dimension of GOFA -- 4.2.4. Architecture Dimension of GOFA -- 4.3. Objective and Key Results -- 5. Co-creation and Business Model Canvas -- 5.1. Challenges and Requirements -- 5.2. Co-creation Principles of mGov4EU -- 5.2.1. Co-creation Workshop Concepts -- 5.3. Business Model Canvas for mGov4EU -- 6. Summary and Conclusions -- References -- Cross-Border Mobile Government Services: Exploring Business Model Dynamics in mGov4EU -- 1. Introduction -- 2. Background -- 2.1. Business Model Concepts -- 2.2. Business Model Innovation in the Public Sector -- 3. Methodology -- 4. Results -- 4.1. Customer Segments (Key Partnerships) and Value Propositions -- 4.2. Channels and Customer Relationships -- 4.3. Revenue Streams and Key Resources -- 4.4. Key Activities and Cost Structure -- 5. Reflection -- 6. Conclusions -- References -- Future Outlook and Research Ideas -- 1. The Basis: eIDAS, SDG and Synergies Between These -- 2. Governance

The open access book combines insights from policy sciences (backgrounds of cross-border coordination challenges), design science (development of architectures for mobile services), information ethics (privacy and security of e-government services in international arenas) and business studies (changes in existing business models). The notably interdisciplinary character provides scholars and policy professionals working in specific (legal, political, engineering) disciplines a unique outlook on how policy making, implementation, and pilots are related in multi-level and cross-border governance. The book presents the results of the EU-funded "Mobile Cross-Border Government Services for Europe" (mGov4EU) project in which various pilots implemented and validated enhanced infrastructure services for electronic voting, smart mobility, and mobile signing. Together, the single pilots demonstrated how enhanced electronic identities and trust services (eIDAS) and Single Digital Gateway Regulation (SDGR) layers can accommodate once-only, digital-by-default and mobile-first principles. By taking advantage of security features of modern smartphones like hardware-backed secure elements together with integrated convenience elements like biometric sensors, this research showed how both the security needs and data-protection expectations one has into public services and the usability challenges that arise when accessing complex services using constrained mobile devices meet. This book is the first one in his kind to address this gap in the academic knowledge, as well as this gap in available compendiums for policy professionals at European levels of decision-making, as well as for policymakers and experts working on electronic identification, cross-border and cross-sector information exchange in the various member states of the European Union. This way, it serves various audiences: first, researchers in informatics-related areas like information systems, electronic government, and mobile applications, as it describes empirical examples of secure, easy-to-use and cross-border electronic services that have been developed and successfully tested in practice. Second, it also caters to researchers in international relations or political science as well as policymakers and politicians, both at national or European levels, who are involved in drafting policies and implementing European initiatives in relation to the building blocks of next-generation e-government services.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2025. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.