Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections / Michael J. McMains [and] Wayman C. Mullins.

Includes bibliographical references and index.

1. Crisis Management: History and Overview -- 2. Crisis Management: Crisis Response Team Elements -- 3. Crisis Management: Goals, Tasks and Skills - The REACT Model -- 4. Crisis Management: Risk Assessment -- 5. Crisis Management: Communication in Crisis Negotiations -- 6. Crisis Management: Negotiating with Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines -- 7. Crisis Management: Negotiating with Suicidal Persons -- 8. Crisis Management: Negotiating with Special Populations -- 9. Crisis Management: Crisis Negotiations in Prisons and Correctional Facilities -- 10. Crisis Management: Hostage Dynamics -- 11. Crisis Management: Managing Stress and Trauma