The management of tourism / edited by Lesley Pender and Richard Sharpley.

Includes bibliographical references (pages [324]-343).

PART 1: MANAGING THE TOURISM SYSTEM -- Introduction / Lesley Pender -- The accommodation sector: managing for quality / Richard Sharpley -- Airlines, airports and international aviation / Keith G. Debbage -- Tour operations management / Sandra (Carey) Gountas -- Managing tourism distribution / Lesley Pender -- PART 2: MANAGING TOURISM BUSINESSES -- Tom Baum, Jithendran Kokkranikal -- Marketing management for tourism / Jackie Clarke -- Strategy for tourism / John Tribe -- Manageing finance for tourism / Tony Blackwood -- The law and tourism / David Grant, Richard Sharpley -- PART 3: MANAGING TOURISM IN ITS ENVIRONMENT -- Managing urban tourism / Richard Sharpley, Lesley Roberts -- Managing the countryside for tourism: a governance perspective / Richard Sharpley -- Managing tourism for development / David J. Telfer -- Site and visitor management at natural attractions / Chris Ryan -- PART 4: CONTEMPORARY ISSUES IN TOURISM MANAGEMENT -- The role of government in the management of tourism: the public sector and tourism policies / C. Michael Hall -- Information and communication technologies for tourism / Dimitrios Buhalis -- Destination marketing and technology: the case of web-based data mining / Chris Ryan -- Tourism and the environment / Richard Sharpley -- International tourism: the management of crisis / Richard Sharpley -- Ethics in tourism management / Harold Goodwin, Lesley Pender -- Managing the heritage enterprise for liveable host communities / Frank Go ... [and others].