Installing and managing workable knowledge management systems / Albert H. Rubenstein and Eliezer Geisler.

Includes bibliographical references and index.

What We Know about Knowledge Management Systems -- Expectations from Current and Planned KM Systems -- What Does the Reader Want from a Book Like This? -- The Process Flow Model -- Why KM Systems Are Needed--Temporal and Spatial Dimensions -- Why KM Systems Need a Spatial Dimension -- Many Design and Operating Issues Remain in KM Systems--Lessons Learned to Date -- Adequate Technology for KM Systems Is Currently in Hand or on the Way -- Does Everyone Need a KM System? -- Components of Intelligent Machines for KM Systems -- Common Engines -- Some Software Tools to Support Communication in KM Systems -- Why Has KM Worked or Not Worked? -- Organizational Factors -- Human Factors -- Factors Inherent in the KM Systems -- Strategies That Do Not Work -- Why KM Has Worked -- Factors Affecting Use of Other Systems -- How to Start -- Who Should Kick It Off -- The Design and Rollout Team -- How to Keep It Simple -- How to Start Developing or Re-developing a KM System -- Methodologies for Designing Systems from the Viewpoint of the User -- Field Experiments -- How to Measure Costs and Benefits of a KM System -- Why Measure -- What to Measure -- Which Metrics to Use -- Metrics at the Organizational Level -- How to Set Up a Metrics System -- Role of Culture and Procedures -- How to Link Metrics to Managerial Practice -- What Are Intellectual or Knowledge Nuggets? -- Nuggets vs. Planning and Forecasting -- Trust in Sources and Experts and the Robustness of Nuggets -- Whom to Trust with Respect to the "Truth" or Usefulness of Nuggets.