Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run
نوع المادة : نصالناشر:San Francisco : Berrett-Koehler, c1993. 1993الطبعات:1st Berrett-Koehler edوصف:xiv, 201 pages : illustrations ; 24 cmنوع المحتوى:- text
- unmediated
- volume
- 1881052230 (hbk) 1881052249 (pbk)
- HD62.15 .S27 1993
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
---|---|---|---|---|---|---|---|
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD62.15 .S27 1993 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000077616 |
"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p.verso.
What makes total quality management work? -- Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM.