Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar.

Includes bibliographical references and index.

Leadership theories: traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning: the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries: embedding processes and policies -- Service leadership in libraries.

This volume seeks to explore leading in libraries, not leadership in terms of authority, but emphasising the act of leading, with a focus on what it means to lead, the acts and behaviours that are needed and how they impact on a wider organisation.