The indispensable staff manager : a guide to accountable, effective staff leadership / John F. Walsh.

Includes index.

Framing the World of Staff -- Line Management versus Staff Management--So What Is the Problem? -- The Consequences of Not Understanding Staff's Role and Position in the Power Structure -- Building a Foundation of Trust and Confidence with Line Management -- A Process for Designing, Planning, and Implementing Staff Operations -- Aligning with Senior Management -- Setting the Staff Mission -- Setting the Five-Year Vision -- Establishing Annual Goals -- Conducting a Situational Analysis -- Creating Strategies -- Establishing Tasks -- Structuring Staff Resources -- Processes and Measurement Systems -- Determining the Staff Personnel -- Creating a Motivation System -- Building a Department Culture and Climate -- Putting It All Together--A Sample Strategic Organizational Plan -- Marketing and Selling a Strategic Organization Plan -- Environmental Scan -- Personal Scan -- Strategic Organizational Planning Model -- Survey of Department Perceptions -- Staff Philosophies -- Staff People -- Sample Survey to Determine Effectiveness of Management Support