The new face of government : how public managers are forging a new approach to governance / David E. McNabb.

Includes bibliographical references (pages 229-252) and index.

1. Creating a new face for government -- 2. The shape and scope of changes in government -- 3. Forces driving changes in government -- 4. Preparing an organization to accept change -- 5. Patterns of change in government -- 6. How public managers shape and direct change -- 7. How technology is shaping the face of government -- 8. Technology and systems change -- 9. People and the changing face of government -- 10. Changing government work processes -- 11. How delivery changes are reshaping government -- 12. Expanding the delivery structure of government -- 13. How knowledge facilitates change in government -- 14. Preparing for change : trouble at the sheriff's office.