360-degree feedback / Peter Ward.

Includes bibliographies and index.

This volume explains how to profit from the 360-degree feedback technique - a feedback methodology developed by NASA to assess developments in space exploration - within an organization. This appraisal process involves feedback from peers, subordinates, suppliers and customers, and can provide accurate and useful insights into individual employee strengths, weaknesses and scope for development. Peter Ward explains its advantages over other assessment methods, and offers detailed guidance on implementation. Effective corporate initiatives and processes are the bedrock of successful organizations. The "Developing Practices" series provides managers with essential frameworks to identify, formulate and implement the best policy and practice in the management and development of people.