Becoming a conflict competent leader : how you and your organization can manage conflict effectively / Craig E. Runde, Tim A. Flanagan.

"A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership"--P. [5].

Includes bibliographical references (pages 195-197) and index.

The what and why of conflict competent leaders -- Understanding conflict dynamics -- Self-awareness, self-control -- Preventing destructive responses to conflict -- Fostering constructive responses to conflict -- Building conflict competent organizations.

"Becoming a Conflict Competent Leader combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleauges, and their organizations deal more effectively with conflict and move their organizations forward." "The book describes assessments that can give leaders insight into how they currently approach conflict and offers suggestions for becoming a conflict competent leader. Leadership experts Craig E. Runde and Tim A. Flanagan show leaders how to implement constructive approaches to conflict while avoiding ones that lead to destructive outcomes. Becoming a Conflict Competent Leader also shows how to ensure that organizational structures support constructive approaches to conflict management and resolution."--Jacket.