Doing good for the aged : volunteers in an ombudsman program / Pat M. Keith.

Includes bibliographical references (pages [157]-162) and index.

Procedures and Characteristics of the Sample -- Pathways to Volunteering: Interests and Skills of Volunteers -- Expected and Actual Difficulties of Volunteer Advocates -- Social-Psychological Outcomes of Volunteering: Effects of Demographic Characteristics, Training and Education Activities, and Participation -- Correlates of Primary Orientations of Volunteers -- Advocacy for the Aged in the Country and in the City -- Role Orientations, Attributions to Nursing Facility Personnel, and Unresolved Complaints of Volunteers -- Support from Others and Efficacy of Volunteers -- Training and Education Activities, Efficacy, and Worry among Volunteers -- Images of Volunteerism: Personal Descriptions of Benefits, Advice, and Recommendations.