Focus on citizens : public engagement for better policy and services.

Also available in French under the title: Études de l'OCDE sur la participation du public : cap sur les citoyens : la participation à l'appui de l'action et des services publics.

Also available online.

pt. 1. Focus on citizens : public engagement for better policy and services -- part 2. Case studies in citizen engagement. Regional and urban development -- Local participatory budgeting -- National level participatory programmes -- Building capacity and tools for engagement -- part 3. Practitioners' perspectives : why now, how and what next? Why now? : the case for citizen engagement -- How? : engaging the public effectively -- Where? : how context shapes practice -- Which? : exchanging experience and perspectives -- What next? : shaping the future today.

Includes bibliographical references.

Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book covers government performance in fostering open and inclusive policy making in 25 countries. It offers insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.--Publisher's description.