The price of government : getting the results we need in an age of permanent fiscal crisis / David Osbourne and Peter Hutchinson.
نوع المادة : نصالناشر:New York : Basic Books, c2004. 2004وصف:xiv, 370 pages : illustrations ; 24 cmنوع المحتوى:- text
- unmediated
- volume
- 0465053637 (HBK)
- HJ275 O83 2004
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
---|---|---|---|---|---|---|---|
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HJ275 O83 2004 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000084099 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HJ275 O83 2004 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010000084098 |
Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability-- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.