Effective crisis communication : moving from crisis to opportunity / editors, Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.

Rev. edition of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007.

Includes bibliographical references and index.

Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failure in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication.