Services, Experiences, and Sustainability / edited by Monica A. Breiby, Ingunn Elvekrok, Terje Slåtten.

Introduction: Framing Services, Experiences, and Sustainability.

Part I Conceptualising Experiences and Sustainability in Services.

Part II Innovative Approaches for Experiences and Sustainability in Services.

Part III Managing and Facilitating Experiences and Sustainability in Services.

Part IV Experiences and Sustainability in Services in Future Perspectives.

Investigates the relationships among service management, customer experience, innovation, and sustainability within contemporary service industries. Combining conceptual and empirical perspectives, the volume examines how organizations can integrate sustainability principles into service design, delivery, and management while enhancing customer experiences. The book addresses emerging approaches to innovation, organizational practices, and future developments in service research, providing insights for scholars, students, and practitioners interested in sustainable service systems.

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