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The service productivity and quality challenge by
Material type: Text Text
Publisher: Dordrecht ; Boston : Kluwer Academic Publishers, c1995. 1995
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Quality of service : making it really work by
Material type: Text Text
Publisher: London ; New York : McGraw-Hill Book Company, c1994. 1994
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Services and space : key aspects of urban and regional development by
Material type: Text Text
Publisher: Harlow, Essex, England : Longman Scientific and Technical ; 1995Publisher: New York : J. Wiley, 1995. 1995
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
GIS for business and service planning by
Material type: Text Text
Publisher: Cambridge : Geoinformation International 1995
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
The service sector and economic development in Africa / edited by Evelyn F. Wamboye and Peter J. Nyaronga. by Series: Routledge studies in development economics
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2019
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9988.A2 S478 2019. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Ethical dilemmas in the creative, cultural and service industries / Johan Bouwer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2019
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HF5387 .B6765 2019. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
A research agenda for service innovation / edited by Faiz Gallouj Faridah Djellal by Series: Elgar research agendas
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, 2019
Other title:
  • Service innovation
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .R43 2019. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts by Series: Palgrave Macmillan IESE business collection
Material type: Text Text; Literary form: Not fiction
Language: English Publisher: Cham : Palgrave Macmillan, 2019
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .M86 2019. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York : Routledge, Taylor & Francis Group, 2018
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .S58 2018. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Service marketing management / edited by Clifford Short by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English New York: Clanrye International, 2018
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: London ; New York : Kogan Page, 2018
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Employees and employers in service organizations : emerging challenges and opportunities / edited by, Arvind K. Birdie, PhD. by Series: 21st century business management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Toronto ; New Jersey : AAP, Apple Academic Press, [2017]
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .E467 2017. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
An introduction to industrial service design / edited by Satu Miettinen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: London ; New York, NY : Routledge/Taylor & Francis Group, 2017
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HF5415.5 .I589 2017. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Handbook of research on strategic alliances and value co-creation in the service industry / Shai Rozenes, Afeka Tel-Aviv Academic College of Engineering, Israel, Yuval Cohen, Afeka Tel-Aviv Academic College of Engineering, Israel. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: [Hershey, PA) : Business Science Reference, (an imprint of IGI Global), [2017]
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD69.S8 H358 2017.
Economic development in Africa report 2015 : unlocking the potential of Africa's services trade for growth and development / [prepared by a team of UNCTAD contributors: Junior Roy Davis(team leader), Laura Paéz and Bineswaree Bolaky]. by Series: Economic development in Africa ; 2015.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : United Nations, 2015
Other title:
  • Unlocking the potential of Africa's services trade for growth and development
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9988.A2 E27 2015. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Principles of services marketing / Adrian Palmer. by
Edition: Seventh edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English xviii, 495 pages : illustrations ; 31 cm
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HF5415.13 .P3242 2014. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Leadership as emotional labour : management and the "managed heart" / edited by Marian Iszatt-White. by Series: Routledge studies in management, organizations, and society ; 20
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD57.7 L43164 2013. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Multinational service firms / Peter Enderwick. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York : Routledge, 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 E53 2013. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
The growth of global business / edited by Howard Cox, Jeremy Clegg, and Grazia Ietto-Gillies. by Series: International business series (London, England) | International business series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York : Routledge, 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD2755.5 G75 2013. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Implementation and integration of information systems in the service sector / John Wang, [ editor]. by Series: Premier reference source
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, [2013]Copyright date: copyright 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .I524 2013. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Service science, management, and engineering : theory and applications / Gang Xiong, ... [and others]. by Series: Intelligent systems series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Amsterdam : Elsevier/Academic Press ; 2012Publisher: [Hangzhou, China] : Zhejiang University Press, 2012
Online access:
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: TA174 .X566 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
The political economy of the service transition / edited by Anne Wren. by
Edition: First edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Oxford : Oxford University Press, 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HC59.15 .P652 2013. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : McGraw-Hill Irwin, [2013]Copyright date: copyright 2013
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HD9980.5 Z45 2013, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Gemba Kaizen : a Commonsense Approach to a Continuous Improvement Strategy / Masaaki Imai. by
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : McGraw Hill, [2012]
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HD31 .I43 2012, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
International trade in services in India : implications for growth and inequality in a globalizing world / by Ajitava Raychaudhuri, Prabir De. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New Delhi : Oxford University Press, 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HD9987.I4 R39 2012, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
OECD Statistics on International Trade in Services, Volume 2011 Issue 2: Detailed Tables by Partner Country 2005-2009. by
Material type: Text Text; Literary form: Not fiction
Publisher: Paris : OECD Publishing, 2012
Other title:
  • OECD Statistics on International Trade in Services, Volume 2011 Issue 2 : Detailed Tables by Partner Country
  • OECD Statistics on International Trade in Services
  • OECD Statistics on International Trade in Services, Volume 2011 Issue 2
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HD9980.4 .O33 2012, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Series: Service systems and innovations in business and society collection
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Business Expert Press, 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: TS156.17.S59 M68 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Advancing the service sector with evolving technologies : techniques and principles / John Wang, [editor]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, [2012]Copyright date: copyright 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .A384 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Knowledge management and drivers of innovation in services industries / [edited by] Patricia Ordonez de Pablos, Miltiadis D. Lytras. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Information Science Reference, 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD30.2 .K63684 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Service science research, strategy and innovation : dynamic knowledge management methods / N. Delener, editors. by Series: Premier reference source
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, [2012]Copyright date: ©2012
Online access:
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .S4253 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Services customization using web technologies / Dimitrios Kardaras, Bill Karakostas. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, [2012]Copyright date: copyright 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .K374 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Technological applications and advancements in service science, management, and engineering / Stuart D. Galup, editor. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .T43 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Harlow, England ; New York : Pearson, 2012
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HD9980.5 J647 2012, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Services marketing: integrating customer focus across the firm / Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner. by
Edition: 2nd European edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: England: McGraw-Hill Education, [cop. 2012.]
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (2)Call number: HF5415.124 S478 2012, ... Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Global trade in services : fear, facts, and offshoring / J. Bradford Jensen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Washington, DC : Peterson Institute for International Economics, 2011
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .J46 2011. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Service sector reforms : Asia-Pacific perspectives / edited by Pierre Sauvé, Gloria Pasadilla and Mia Mikic. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Tokyo : Asian Development Bank Institute ; [2011]Publisher: Bangkok : ARTNeT Secretariat, [2011]Copyright date: ©2011
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9987.A32 S43 2012. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Promoting innovation in the services sector : review of experiences and policies / United Nations Economic Commission for Europe. by Series: United Nations publications
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : United Nations, 2011
Online access:
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Work and life in the global economy : a gendered analysis of service work / edited by Debra Howcroft and Helen Richardson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Basingstoke : Palgrave Macmillan, 2010
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 W67 2010. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Six Sigma in HR transformation : achieving excellence in service delivery / Mircea Albeany and Ian Hunter with Jo Radford. by Series: Gower HR transformation series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Farnham : Gower, [2010]Copyright date: copyright 2010
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 A42 2010. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
The global opportunity in IT-based services : assessing and enhancing country competitiveness / Randeep Sudan [and others]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Washington, D.C. : World Bank, [2010]Copyright date: ©2010
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
International trade in services and intangibles in the era of globalization / edited by Marshall Reinsdorf and Matthew Slaughter. by Series: Studies in income and wealth ; v. 69
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : University of Chicago Press, 2009
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 I58 2009. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Industrial safety and health for administrative services / Charles D. Reese. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boca Raton : CRC Press, [2009]Copyright date: copyright 2009
Online access:
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD7269.S452 U674 2009. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Industrial safety and health for infrastructure services / Charles D. Reese. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boca Raton : CRC Press, [2009]Copyright date: copyright 2009
Online access:
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD7269.S452 U6743 2009. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Industrial safety and health for people-oriented services / Charles D. Reese. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publisher: Boca Raton : CRC Press, [2009]Copyright date: copyright 2009
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD7269.S452 U6744 2009. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2009
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .B358 2009. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Opening markets for trade in services : countries and sectors in bilateral and WTO negotiations / edited by Juan A. Marchetti and Martin Roy. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Cambridge, UK ; New York : Cambridge University Press, 2008
Availability: No items available.
Unions in crisis? : the future of organized labor in America / Michael Schiavone. by Series: American social and political movements
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publisher: Westport, CT : Praeger, [2008]Copyright date: ©2008
Availability: Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
All about promoting trade in services : a complete handbook / [written by Dorothy Riddle]. by Series: Services exporting
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • E.08.III.T.2
Publisher: Geneva : International Trade Centre UNCTAD/WTO, 2007
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.65 .R53 2007. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
Advances in services innovations : with 106 figures and 11 tables / Dieter Spath, Klaus-Peter Fähnrich (editions.). by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Berlin ; New York : Springer, [2007]Copyright date: ©2007
Availability: Items available for loan: UAE Federation Library | مكتبة اتحاد الإمارات (1)Call number: HD9980.5 .A38 2007. Not available: UAE Federation Library | مكتبة اتحاد الإمارات : Library Use Only | داخل المكتبة فقط (1).
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