عرض عادي
Service management [multimedia] : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
نوع المادة :
نصالناشر:Boston, Mass. : McGraw-Hill/Irwin, c2004. 2004الطبعات:4th edوصف:xx, 587 pages : illustrations, maps ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)نوع المحتوى:- text
- unmediated
- volume
- 0071214577 (HBK)
- HD9980.5 F549 2004
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
|---|---|---|---|---|---|---|---|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD9980.5 F549 2004 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000074843 | ||
الوسائل السمعية والبصرية
|
UAE Federation Library | مكتبة اتحاد الإمارات Multimedia | الوسائط السمعية والبصرية | HD9980.5 F549 2004 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000393788 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
| HD9980.5 .E467 2017 Employees and employers in service organizations : emerging challenges and opportunities / | HD9980.5 E53 2013 Multinational service firms / | HD9980.5 E53 2013 Multinational service firms / | HD9980.5 F549 2004 Service management [multimedia] : operations, strategy, and information technology / | HD9980.5 G343 2002 Innovation in the service economy : the new wealth of nations / | HD9980.5 G343 2002 Innovation in the service economy : the new wealth of nations / | HD9980.5 .H47 1986 Managing in the service economy |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
CD in the Multimedia section.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
