Promoting innovation in the services sector : review of experiences and policies / United Nations Economic Commission for Europe.

"ECE/CECI/9"--Title page verso.

"United Nations publication. Sales no. E.11. II. E.3"--Title page verso.

Includes bibliographical references.

pt. 1. Innovation in the services sector : concepts, measurements and policy challenges. The challenges for service innovation and service innovation policies / Luis Rubalcaba -- From understanding to exploiting service innovation -- the perspective of transition economies / Metka Stare -- The key role of the cross-pollination space for innovation in services / Michel Léonard and Anastasiya Yurchyshyna -- Measuring innovation investment in services and policy implications / Michael P. Gallaher -- Are specific policies needed to stimulate innovation in services? / Adriana van Cruysen and Hugo Hollanders -- "Structurally non-progressive" service industries need not remain so for ever : a case study on education / Dominique Foray and Julio Raffo -- pt. 2. national policy experiences and initiatives. The Finnish experience of service innovation policy and measures / Tiina Tanninen-Ahonen and Sami Berghäll -- Fostering service innovation in renewable energy and sustainable construction : OSEO piloting of EU supported innovation voucher schemes / Vincent Morfouace, Serge Galant and Jacques Gautray -- Fostering services innovation through research in Germany: the "innovation in services" programme / Zrinka K. Fidermuc Maler and Klaus Zuehlke-Robinet -- Services innovation in the Netherlands / Hans Simons -- Promoting services innovation based on better practices : deconstructing business as usual / Irene Martinsson -- part 3. Sector approaches and business perspectives. Towards policies that unlock the potential for service innovation to create new markets and foster innovation in other sectors / Mett Koefoed Quinn -- The creative economy : leading trade and innovation / Edna dos Santos-Duisenberg and Sudip Ranjan Basu -- Policy recommendations on innovation in services / Corinna Schulze.