Building better policies : the nuts and bolts of monitoring and evaluation systems / Gladys Lopez-Acevedo, Philipp Krause, Keith Mackay.

Includes bibliographical references.

Introduction -- Conceptual framework for monitoring and evaluation -- Defining the type of m&e system: clients, intended uses, and utilization -- Conducting diagnoses of M&E systems and capacities -- Key steps to design and implement M&E for individual country service agencies -- M&E systems and the budget -- Use of social accountability tools and information technologies in monitoring and evaluation -- Defining and using performance indicators and targets in government M&E systems -- Key choices for a menu of evaluations -- Reconstructing baseline data for impact evaluation and results measurement -- Combining quantitative and qualitative methods for program monitoring and evaluation: why are mixed-method designs best? -- The Mexican government's M&E system -- Chile's monitoring and evaluation system, 1994-2010 -- The Australian government's M&E system -- The Canadian monitoring and evaluation system.