Managing spontaneous community volunteers in disasters : a field manual / Lisa Orloff.

Includes glossary, appendix forms and index.

1. The history of spontaneous volunteerism in disaster response -- 2. Exploring the unique challenges of today's disaster response -- 3. Disaster management concepts applied to spontaneous unaffiliated community volunteer management -- 4. Assessing internal readiness -- 5. Protocols for SUCV management -- 6. A volunteer reception center and point-of-distribution model -- 7. Spot screening, assessment, and selection -- 8. Reducing attrition and unwanted behavior through proactive management : a competency model for leaders and managers -- 9. Building a resilient team -- 10. Social media and emergent technologies in spontaneous-volunteer management.

"History has demonstrated that it's not only possible, but extremely cost-effective, to organize and empower community volunteers to serve their own neighborhoods during times of crisis. Laying out the rationale and process by which emergency managers, community leaders, and non-governmental aid organizations can effectively harness volunteer resources, Managing Spontaneous Community Volunteers in Disasters: A Field Manual explains how to engage, train, and utilize spontaneous unaffiliated community volunteers (SUCV). The book details guidelines to help cultivate the required culture of collaboration and respect between community volunteers and emergency managers. It examines potential agency and community relevant roles for volunteers, and the need for flexible management solutions that incorporate spot screening and "just in time" training. Complete with templates that can be modified to suit the needs of any community; this accessible manual provides the tools to: Assess your agency's needs and challengesDevelop internal and external protocols to manage SUCs Establish effective spot screening and selection methods Engage community members in information-sharing and outreach campaigns Provides National Incident Management System (NIMS) compliant answers to address common barriers to using SUCVsDesigned to prepare leaders to handle any scale of emergency, the book supplies the skill-set needed to enable volunteers to respond to hazards safely and effectively. Integrating Orloff's on-the-ground experience with community organizing, a decade of research data on disaster management protocols, and recent psychosocial research, the book makes a strong case as to why community involvement in disaster response has such a positive impact on a community's resilient recovery.Praise for:Lisa Orloff has done an excellent job in both identifying a significant opportunity in emergency response and meticulously outlining how that opportunity can best be leveraged. The author should be commended for articulating this opportunity and packaging it in a manner that benefits the entire emergency response effort. Dr. Michael Chumer, New Jersey Institute of Technology"--Provided by publisher.