Administration and management in criminal justice : a service quality approach / Jennifer M. Allen, Rajeev Sawhney.

Includes bibliographical references and index.

Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.

This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to "customers" and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and national dilemmas." "This text encourages students to internalize the importance of their future role in providing high-quality and effective criminal justice services and challenges them to critique their own views on what constitutes management in this service sector.