Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen.
نوع المادة : نصالناشر:London ; New York : Routledge, Taylor & Francis Group, 2018وصف:xii, 286 pages ; 26 cmنوع المحتوى:- text
- unmediated
- volume
- 9781138658554
- 9781138658547
- HD9980.5 .S58 2018
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
---|---|---|---|---|---|---|---|
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD9980.5 .S58 2018 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30020000053730 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD9980.5 .S58 2018 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30020000053731 |
Includes bibliographical references and index.
"Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. What's more, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, but also related fields"-- Provided by publisher.