Customer innovation : delivering a customer-led strategy for sustainable growth / Marion Debruyne, Koen Tackx.
نوع المادة :![نص](/opac-tmpl/lib/famfamfam/BK.png)
- text
- unmediated
- volume
- 9780749484187
- HF5415.5 .D43 2019
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.5 .D43 2019 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30020000068024 | ||
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.5 .D43 2019 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30020000068023 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
HF5415.5 C85 2013 Customer service. | HF5415.5 C85 2013 Customer service. | HF5415.5 D36 2011 Dangerous customer service : dangerously great customer service-- how to achieve it and maintain it / | HF5415.5 .D43 2019 Customer innovation : delivering a customer-led strategy for sustainable growth / | HF5415.5 .D43 2019 Customer innovation : delivering a customer-led strategy for sustainable growth / | HF5415.5 D65 1994 Delighting customers : how to build a customer-driven organization / | HF5415.5 E26 1994 Quality of service : making it really work |
Revised edition of Customer innovation, 2014.
Includes bibliographical references and index.
The zoom lens : laying the foundation for outside-in strategy -- Connect using the zoom lens : five practices to zoom in on your customer -- Convert using the zoom lens : how to create a culture of daily innovation -- Collaborate using the zoom lens : placing the customer at the heart of your activities -- The wide lens : how to innovate your current customer journey -- Connect using the wide lens : understanding your customers' journey, goals and outcomes -- Convert using the wide lens : creating innovative solutions to the challenges that customers face -- Collaborate using the wide lens : creating customer value by collaborating along the value chain -- The fisheye lens : expanding your customer base to new horizons -- Connect using the fisheye lens : how to learn from customers you don't yet have -- Convert using the fisheye lens : should business-model innovation be on your agenda? -- Collaborate using the fisheye lens : creating adaptable ecosystems for change and expansion -- Conclusion -- Conclusion : three essential capabilities : the playbook for continual customer-based growth -- Index.